Frequently Asked Questions
Everything you need to know about purchasing, payment, and delivery with Moclaus Collection.
How does the Ready-to-Ship vs. Pre-Order system work?
Items marked "Ready to Ship" are physically in our local Douala warehouse and are dispatched within 24 to 48 hours. Items labeled "Pre-Order" are sourced directly from our international atelier partners (including China) and typically take 12 to 16 business days to arrive in Cameroon. You will receive WhatsApp/SMS progress milestones.
What payment methods do you accept in Cameroon?
We accept MTN Mobile Money, Orange Money, Cash on Delivery (for available in-stock items in Douala and Yaoundé), and international card payments for diaspora clients.
What are the delivery fees across Cameroon?
We offer complimentary delivery on all orders exceeding 50,000 FCFA. For orders below 50,000 FCFA, standard courier delivery is 2,500 FCFA in Douala and Yaoundé. Express same-day delivery is available for 4,000 FCFA.
Can I exchange a piece if the size does not fit?
Yes. We offer a 7-day sizing exchange guarantee on unworn items with original tags intact. Simply contact our WhatsApp concierge to arrange a courier exchange in Douala or Yaoundé.
Are the garments authentic and high-quality?
Every piece is personally curated and inspected by our team. We reject fast-fashion polyester synthetics in favor of heavyweight 480GSM cottons, structured flight twills, genuine pebble-grain leathers, and precision-plated hardware.
How can I track my order status?
Once your order is confirmed, you receive a unique order reference (e.g. MC-2610-XXXX). Our concierge provides milestone updates directly via WhatsApp or SMS at every stage: Order Confirmed, Dispatched, Out for Delivery.
Have an unanswered inquiry?
Our private client concierge is available daily on WhatsApp to assist with bespoke measurements and order tracking.
Chat with Concierge on WhatsApp